Terms of use

Effective 2 September 2026

Important: starting a trial creates a recurring CallGROW subscription through Stripe. A card is required, US$0 is due for the first 14 days, and the subscription then renews at the plan and billing interval chosen at checkout (CallGROW Power at US$90 per user per month or US$876 per user per year; CallGROW Parallel at US$225 per user per month or US$2,160 per user per year) unless it is cancelled before the trial ends. Applicable taxes may apply. Phone numbers, calling and SMS are included in the plan price.

Public website

You may use this website to learn about CallGROW, start a card-backed trial, manage billing, or sign in if you are an authorised operator. Do not attempt to access an operator workspace, data or system without permission.

Trial, renewal and cancellation

The 14-day trial starts when Stripe confirms checkout. Stripe collects a valid payment method but the CallGROW subscription amount due at checkout is US$0. At the end of the trial, the subscription automatically renews at the plan and billing interval chosen at checkout: monthly at US$90 (CallGROW Power) or US$225 (CallGROW Parallel) per selected user, or yearly at US$876 (Power) or US$2,160 (Parallel) per selected user, plus applicable tax, until cancelled. The Parallel plan includes dialing up to 10 lines at once; the Power plan dials one line at a time. CallGROW does not impose a minimum seat count or platform setup fee.

You can cancel through the Stripe billing portal linked from the checkout confirmation page. Cancel before the trial ends to avoid the first subscription charge. A cancellation made after renewal ordinarily takes effect at the end of the paid billing period unless the billing portal states otherwise. To the extent the law permits, fees already paid are not refundable merely because the service was unused; this does not limit any non-excludable refund or consumer right.

Checkout starts private workspace provisioning using the identity supplied to Stripe. Access is not granted to another customer's workspace. If CallGROW cannot provide the purchased private workspace, the subscription must be cancelled or adjusted so the customer is not charged for unavailable service.

Provider accounts and charges

The plan price covers CallGROW software, a phone number for each user, and an allowance of communications usage included at CallGROW’s own provider cost. CallGROW holds the telephone-provider account and pays for usage inside that allowance.

The included allowance is set so that it never costs CallGROW more than half of what the customer pays for the plan. Per user, per month, it is 5,000 calling minutes on Power and 12,500 on Parallel when billed monthly, or 4,100 and 10,000 respectively when billed yearly. Outbound and inbound minutes, text parts, answering-machine detection, and optional recording and transcription all draw on the same allowance at CallGROW’s cost. Unused allowance does not carry over between months.

CallGROW warns the workspace when 80 percent of the allowance is used. Once it is exhausted, further usage runs on prepaid credit, which an administrator buys through Stripe in packs of US$25, US$50, US$100 or US$250. Credit is drawn at one and a half times CallGROW’s provider cost, currently US$0.0135 per outbound calling minute and US$0.012 per outbound text part, and it does not expire. Provider rates can change, and CallGROW will publish the rates then in effect.

A workspace may buy additional local phone numbers inside CallGROW. Each is priced at CallGROW’s provider cost for that number plus 20 percent, shown before purchase: the number’s one-off price plus its first month of rent are taken from prepaid credit when it is bought, and the rent is taken from credit each month for as long as the workspace keeps the number. Rent for bought numbers does not draw on the included allowance. If the provider refuses an order, the credit is returned.

If the allowance is exhausted and no credit remains, outbound calling and messaging pause until the workspace tops up. The customer is never charged for usage it did not choose, and CallGROW is not obliged to carry usage costs beyond the included allowance.

Lead lists requested from inside a workspace are quoted separately by email and are never charged without a separate agreement. Optional third-party email or integration services the customer connects remain the customer’s responsibility. Usage meters and spend controls reduce accidental usage and are shown in the app, but they are estimates and are not a billing guarantee.

Communications compliance

The operator decides who is called or messaged and is responsible for consent, identification, opt-outs, do-not-call rules, marketing rules, call-recording notices, privacy notices and other laws that apply to its communications. CallGROW must not be used for spam, harassment, fraud, impersonation, unlawful surveillance, evading provider safeguards or any illegal activity. Provider acceptable-use rules also apply.

As a workspace aid, an inbound SMS whose entire body is a standard opt-out keyword (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) is recorded and further SMS to that number is blocked. START, YES or UNSTOP removes that SMS block only; it does not lift a manual do-not-call or “all channels” entry. This does not replace the operator’s own consent, identification or opt-out duties.

Recording and AI call review remain off until an administrator enables them. The product's per-call consent confirmation, audible recording beep, retention controls and deletion tools support an operator's compliance process, but they do not determine which law applies or replace appropriate legal review.

Recorded voicemail and automatic machine-answer delivery are optional operator-controlled tools. The operator must ensure each prerecorded message, destination, contact list and campaign is lawful, including any consent, caller-identification, telemarketing, do-not-call, disclosure and opt-out requirements. Automatic voicemail must not be used to evade a person's choice not to answer, provider controls or applicable restrictions on artificial or prerecorded voice messages.

Not for emergencies

CallGROW is not presented as an emergency telephone service and must not be relied on to contact emergency services. Keep an independently working way to make emergency calls.

Availability and changes

Reasonable care is taken when implementing an agreed setup, but internet, hosting and telephone-provider services can fail or change. Maintenance, security work or provider incidents may interrupt access. Any service commitments or remedies are those in the customer’s written scope.

Intellectual property and customer content

CallGROW software, branding and documentation remain owned by their respective owners unless a written scope grants additional rights. Customers retain their rights in their contact information, messages, scripts and other content. Customers grant only the access needed to configure, support and deliver their agreed service.

Liability and non-excludable rights

To the extent the law permits, CallGROW is not responsible for indirect or consequential loss, provider outages, unlawful operator communications, or decisions made from estimated costs. Nothing in these terms excludes, restricts or modifies a consumer guarantee or other right that cannot lawfully be excluded. Any additional allocation of risk for paid work belongs in the agreed written scope.

Privacy and questions

The Privacy Notice explains the information handling associated with checkout and the operator workspace. Subscription changes and cancellation are available through the Stripe billing portal linked from the checkout confirmation page.

Changes

Material changes will be shown here with a new effective date. Changes apply prospectively and do not silently replace a separately agreed customer scope.